USADIRECTBD, along with each of its respective subsidiary, parent, and affiliated companies, is responsible for the operation of this website (“we” or “us”). We understand that you are concerned about how information about you is collected and used. To address these concerns, we have formulated this Privacy Policy to clarify what information we gather on the website, how we utilize your information, and the options available to you regarding the collection and use of your information. We urge you to carefully read this Privacy Policy. Your usage of the website signifies your acknowledgment and acceptance of our privacy practices as laid out in this Privacy Policy.

Please be aware that the practices outlined in this Privacy Policy pertain to information collected by us, our subsidiaries, affiliates, or agents in the following ways: (i) through this website, (ii) where applicable, through our Customer Service Department in connection with this website, and (iii) through information provided to us as part of marketing promotions and sweepstakes.

We do not assume responsibility for the content or privacy practices of any external websites.

We retain the right, at our sole discretion, to amend, update, append, discontinue, remove, or otherwise modify any part of this Privacy Policy, in whole or in part, at any time. When we make alterations to this Privacy Policy, we will update the “last updated” date located at the top of this Privacy Policy.

If you provide information to us or access or use the website after this Privacy Policy has been altered, you will be deemed to have unconditionally consented and agreed to such changes. The most up-to-date version of this Privacy Policy will be accessible on the website and will supersede all prior versions of this Privacy Policy.

If you have any inquiries concerning this Privacy Policy, please reach out to our Customer Service Department via email at info@usadirectbd.com.bd.

We stand behind your satisfaction with all of USADIRECTBD’s platforms. In the event you receive a damaged or defective item or the wrong product, we will promptly send you a replacement or issue a full refund upon the return of the damaged or defective product. Additional shipping fees for the replacement of such damaged or defective shipments will not be charged. Please refer to our Cancellation & Return Policy for further details.

In the event of order cancellations, the refunded amount will be credited to the customer’s USADIRECTBD account in the first instance.

If a customer chooses to cancel their order, they will receive a refund of the principal amount and become ineligible for any associated offers or cashback related to that particular order.