Delivery & Return
Thank you for choosing USADirectBD for your online shopping needs. We strive to provide a seamless and enjoyable shopping experience for all our customers. Â To ensure clarity and transparency, we have outlined our Delivery and Return Policy below:
Delivery Policy
Shipping Zones: We offer nationwide delivery within Bangladesh. However, there might be certain remote areas where delivery services are limited or unavailable. If you are uncertain about your delivery location, please contact our customer support team for assistance before placing an order.
Processing Time: We aim to process all orders within 1-2 business days from the date of purchase. Please note that business days do not include weekends or public holidays.
Shipping Methods: We partner with reliable courier services to deliver your orders safely and promptly. The shipping method will depend on the size, weight, and destination of the package. We may also provide tracking information so you can monitor your order's progress.
Delivery Time: Estimated delivery times vary depending on your location and the chosen shipping method. In general, deliveries within major cities may take 2-4 business days, while deliveries to more remote areas may take slightly longer.
Shipping Charges: Shipping fees will be calculated based on the order's weight, size, and delivery location. The applicable shipping charges will be displayed during the checkout process.
Delays: While we make every effort to deliver your orders on time, there might be occasional delays due to unforeseen circumstances beyond our control. In such cases, we will keep you informed about any delays and work towards resolving the issue as quickly as possible.
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1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
Standard delivery Get it in 3-5 working days |
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Orders over $100: All day delivery. Order anytime: |
FREE |
Orders under $100: All day delivery. Order anytime: |
$5 |
Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
Next day delivery Get it next day, 7 days a week |
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All day delivery. Order by 9pm. |
$5 |
Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
Standard delivery Get it in 2 working days |
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All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
Next day delivery it next day on weekdays |
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All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Return or Exchange Policy:
Eligibility: We accept returns for most products within 15 days of the delivery date. To be eligible for a return, the item must be unused, undamaged, and in its original packaging with all tags and accessories included.
Non-Returnable Items: Some products, such as perishable goods, intimate or sanitary items, gift cards, and downloadable software, are non-returnable for hygiene or licensing reasons. Please check the product description to see if an item is eligible for return.
Return Process: To initiate a return, please contact our customer support team with your order details and reason for return. We will guide you through the return process and provide a return authorization if applicable.
Return Shipping: Customers are responsible for shipping the return items back to our designated return address. We recommend using a trackable shipping method to ensure the safe return of the product.
Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued using the original payment method, and exchanges will be subject to product availability.
Restocking Fee: In some cases, a restocking fee may apply for certain products. This fee will be deducted from the refund amount and will be communicated to you during the return process.
Please Note: The above policies are subject to change at our discretion. We recommend reviewing this page periodically for any updates.
If you have any further questions or require assistance, please don't hesitate to contact our customer support team at support@usadirectbd.com or call our helpline at [Phone Number]. We value your satisfaction and are here to help.
Thank you for shopping with USADirectBD!
FAQs
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.
If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.
A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.
It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.